In a separate Skytrax ranking of regional airports by continent, Denver is the No. 1 airport in North America and No. 5 regional airport in the world.
More than 13 million international air travelers around the world surveyed for the awards voted Singapore Changi the top airport in the world for the third year in a row. Denver – ranking 29th in the world – claimed the top ranking spot for U.S. airports. Denver is followed by No. 34 Cincinnati, No. 48 Houston International, and Nos. 50 and 51 Atlanta and San Francisco, respectively.
Travelers were surveyed from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveler experiences including check-in, arrivals, transfers, shopping, security, and immigration through to departure at the gate.
But that’s not all. In a separate airport satisfaction survey conducted by J.D. Power Ratings in 2017, DIA pulled a score of 763 out of 1,000, ranking fourth. Orlando International Airport ranks highest in satisfaction among mega airports, with a score of 778. Detroit Metropolitan Wayne County Airport (767) ranks second, and McCarran International Airport and Phoenix Sky Harbor International Airport (765) tied for third.
The survey found overall passenger satisfaction with North American airports has reached an all-time high.
“Capacity has become a huge challenge for North American airports, with many reporting 100% of available parking spots being filled and large airports, such as Orlando International, setting passenger volume records each month for more than three years straight,” said Michael Taylor, Travel Practice Lead at J.D. Power. “Despite these difficulties, airports are responding with new technology and old-fashioned personal skills to win over harried travelers. These range from smartphone apps that tell travelers where to find a parking spot to therapy dogs – and in one case, a therapy pig – mingling with travelers to relieve stress and improve the overall airport experience.”
Nearly every U.S. airport – faced with high passenger capacity and ongoing construction projects to address increased demand – is using technology to help address these issues. Sacramento International Airport developed a smartphone app that tells travelers where to find a parking spot, and airports nationwide have invested heavily in improving phone-charging stations and internet access in their terminals.
The J.D. Powers study, now in its 12th year, measures overall traveler satisfaction by examining six factors: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food, beverage and retail. It is based on responses from 34,695 North American travelers who traveled through at least one domestic airport with both departure and arrival experiences during the past three months.
For more on the Skytrax Awards see: worldairportawards.com/Awards/world_airport_rating.html and worldairportawards.com/Awards/worlds_best_regional_airports.html.
For the full J.D. Power ratings see: jdpower.com/press-releases/jd-power-2017-north-america-airport-satisfaction-study.